MSCIS.org

Knowledgebase

Brandon Stout's Technical Knowledge Database

This knowledgebase serves as:

• A technical writing portfolio
• A primary MSCIS.org sponsored project
• A place to keep tech-notes
• An ITIL service desk for MSCIS.org

This knowledgebase supports:

• Home computers built by Brandon Stout
• Information requested from Brandon Stout as the SPOC – Single Point of Contact

The Main Menu (left panel) shows the knowledgebase categories when you expand "Knowledgebase". Browse the IT Knowledgebase hierachy and click a link.

Note for any outsource service desks: consider listing items you may potentially support in multiple places – different clients will want to categorize things differently. You can assign a master categorization schema to each article on a client-to-client basis. This way, when a frontline agent takes a case, they can browse to an article as they classify it, but the case will use the master categorization schema.

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